1. Return Eligibility

A return request may be accepted if:

The product is unused, unworn and in its original condition.

The product is returned with the original packaging, tags and accessories, where applicable.

The product is not damaged, altered, washed or used.

The return request is raised within the applicable return period mentioned on the product/order page.

The product received is defective, damaged, incorrect or materially different from the product ordered.

For footwear, we strongly recommend trying the product indoors on a clean surface to check the size and fit. Products showing signs of outdoor use may not be eligible for return.

2. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact MIRISA customer support as soon as possible after delivery.

We may request photographs or videos of the product, packaging, shipping label or other relevant information to verify the issue.

After verification, MIRISA may offer:

Replacement of the product, subject to stock availability;

Exchange for another eligible size/product; or

Refund of the eligible amount.

3. Refund Options

Once your return is received and successfully inspected, the refund will be processed through one of the following methods, depending on the order and payment method:

A. MIRISA Store Points

Eligible refund amounts may be credited to your MIRISA Store Points / Wallet.

Store Points can be used for future purchases on MIRISA.in and will be credited to the customer's MIRISA account after the return is approved.

B. Refund to Original Payment Method

Where applicable, the refund may be processed to the original payment method used for the order.

For example:

Online payment → refund to the original payment method/payment source.

Other eligible payment methods → refund will be processed through the applicable payment mechanism.

The time taken for the amount to appear in your account may depend on the payment gateway, bank or financial institution.

4. Cash on Delivery Orders

• For Cash on Delivery (COD) orders, MIRISA may request valid bank account/UPI details for processing an eligible monetary refund.
• Customers must provide accurate payment details. MIRISA will not be responsible for delays caused by incorrect bank or payment information supplied by the customer.

5. Return Shipping Charges

• If the return is due to:
• Wrong product received;
• Manufacturing defect;
• Product damaged during delivery; or
• Product being materially different from the product ordered,
• MIRISA will determine the appropriate return-shipping arrangement after verification.
• For returns due to reasons such as change of mind, size or fit, return shipping charges may apply where permitted by the applicable return terms shown at the time of purchase.

6. Non-Returnable Products

• Products may not be eligible for return if they:
• Have been worn outdoors;
• Are damaged after delivery due to customer use;
• Have been washed, altered or modified;
• Are returned without original packaging/tags where those are required;
• Show signs of excessive use;
• Are returned after the applicable return period; or
• Fall under a product category specifically marked as non-returnable.

7. Refund Processing Time

After the returned product reaches MIRISA and passes the quality/condition inspection, the refund will be initiated within a reasonable processing period.

The actual credit time may vary depending on the payment gateway, bank or financial institution.

MIRISA is not responsible for delays caused by banks, payment gateways or other third-party financial institutions after the refund has been successfully initiated.

8. Exchange

Where an exchange option is available, customers may request a different size or eligible product, subject to stock availability.

If the requested replacement is unavailable, MIRISA may provide another available resolution, including a refund where applicable.

9. Cancellation

Orders may be cancelled before they are shipped, subject to the order status.

Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return process.

10. How to Request a Return or Refund

To request a return or refund, contact MIRISA customer support with:

Order number

Registered name/mobile number

Reason for return

Photographs/videos, where requested

MIRISA will review the request and provide the next steps.

11. Important Note

MIRISA reserves the right to verify every return before approving an exchange or refund.

Refunds and returns will be handled according to the applicable product terms, order details and applicable laws and regulations.

For accepted refund requests, MIRISA will process the applicable refund through the permitted payment/refund mechanism within the applicable timeframe. Indian e-commerce rules require accepted refunds to be made in accordance with applicable payment rules.

12. Contact Us

For return, exchange or refund assistance, please contact MIRISA through the customer support details provided on MIRISA.in.

MIRISA
Premium Footwear & Lifestyle
Website: MIRISA.in